Privacy Policy

1. Introduction

At Ooni, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase Ooni pizza ovens and accessories.

As a Certified B-Corporation, we maintain the highest standards of transparency and ethical business practices in all aspects of our operations, including data protection.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, purchase history, warranty registration details
• Payment Information: Credit card details, billing information (processed securely through certified payment processors)
• Communication Records: Customer service interactions, product reviews, survey responses

2.2 Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, click patterns, search terms
• Cookies and Tracking: See Section 6 for detailed cookie policy

3. How We Use Your Information

• Order Processing: To process and fulfill your Ooni pizza oven orders, handle shipping, and provide customer support
• Warranty Services: To register your 5-Year Extended Warranty and process warranty claims
• Customer Support: To provide technical support and respond to your 60-Day Great Pizza Guarantee inquiries
• Marketing Communications: To send product updates, cooking tips, recipes, and promotional offers (with your consent)
• Website Improvement: To analyze usage patterns and improve our pizza oven comparison tools
• Legal Compliance: To comply with applicable laws and protect our legal rights

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted partners who assist us in:

• Payment processing (secure, PCI-compliant processors)
• Shipping and logistics (for Ooni oven delivery)
• Email marketing (for cooking tips and product updates)
• Analytics and website optimization
• Customer support services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
• Secure Servers: Our systems are hosted on secure, regularly monitored servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• PCI Compliance: Payment information is processed through PCI DSS compliant systems

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our pizza oven comparison tools
• Functional Cookies: Remember your preferences and enhance user experience
• Marketing Cookies: Track advertising effectiveness and personalize content

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data in a structured format
• Restriction: Request limitation of processing under certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications at any time

8. International Data Transfers

As Ooni operates globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support your 5-Year Extended Warranty coverage

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: